Medicare & You For An E-Reader

I just received my electronic version of Medicare & You. On the second page of the document, it says

Now available for e-Reader

Visit to download a digital version of this handbook to your e-Reader. You can get the same important information that’s included in the printed version in an easy‑to‑read format that you can take anywhere you go. This new option is available for the iPad, Nook, Sony e‑Reader, Kindle, and all other e-Reader devices.

At the time of this posting in my blog, you get a run-around if you use this link.  The only thing you can get is the PDF version from which you clicked on the link.

I found out that the ebook version will not be available until mid-October.

I got this information by having an online chat with a Medicare agent.  She suspected that the version I sought was just not available yet.  She told me to call an agent on the phone to escalate the issue of the ebook version not being available.

The person on the phone did a little research after I described the problem again.  She was the one that gave me the mid-October date.

For all you software/website geniuses out there, how much effort do you think it would have taken to make the website tell you that the ebook version was not available when you clicked on the link to get the ebook version?  This feature would be as opposed to the current “feature” that you just get taken back to the same page that will give you the PDF version with no explanation of what is going on.

Now weigh the cost of fixing the web site compared to handling just my tying up an agent in an online chat and another agent on the telephone to get the answer that could have been put on the website.  Even if there aren’t thousands of people like me who will contact Medicare to find out how to solve the problem, the cost of handling just my call alone is probably more than the cost of making the website give out this information.

Leave a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.